Virgin mobile: The Consumer Rape continues

I will start off by saying that I used to LOVE Virgin mobile - I told everyone that they NEEDED to join.

Virgin mobile, and it's service, has become a bit of a joke though. And not the funny funny har har fun kind.

It all started towards the end of last year when for periods of two or three days at a time my sim card would just "die". Virgin in Canal Walk told me there was nothing they could do about it - that they had received a faulty batch of sims and that I simply needed to wait for the sim card to die completely (to alert me to a "sim card registration failure") and then I could come pick one up. For free! Wait - you're telling me I don't have to pay for something that isn't my fault?! Oh! The kindness!

It was not just an easy walk in, walk out pick up however. I had to wait a few days for them to receive new sim cards and in this time I was expected to be without a phone or use another network.

I was miffed but was happy enough again when I received my new sim card. That was 2 months ago. My New! Improved! sim card has subsequently died too. I've currently been waiting for two weeks to receive a new one.

This is simply unacceptable. While I enjoyed Virgin because it was relatively cheaper compared to the other networks (and I do love a bargain) I am very much over this farce of a network. Sure, they offer cheaper contracts but for faults to occur so frequently (there were 4 other people in the store with the same issue when I went the second time - and on the phone today they admitted that it was a common problem) and for them to do nothing to compensate us....well that's not on.

Safe to say I will not be renewing my contract when it expires at the end of this month.

Rant over.